Baita Home ships to residential and commercial addresses throughout the United States, including Alaska and Hawaii, as well as Puerto Rico and throughout Canada. Orders are shipped via UPS or another appropriate carrier, depending on the destination and size of the order, with tracking provided once the order has shipped.
A flat shipping fee of $49 applies to all orders with a merchandise subtotal of $299 or less, before taxes and any applicable additional charges. Orders of $300 or more qualify for free standard shipping, subject to any applicable additional charges for remote locations, Alaska, Hawaii, Puerto Rico, Canada, or special delivery requirements.
Delivery times are estimates and may vary with the shipping destination, product availability, holidays, weather, carrier delays and customs or import processing.
Returns are not generally accepted. All sales are considered final unless the product arrives damaged, defective, or incorrect.
We encourage customers to carefully review product dimensions, colors, materials, and specifications before placing an order.
Please inspect your order carefully upon delivery.
Any damage, defect, missing part, or incorrect item must be reported to BAITA HOME within 7 calendar days of delivery.
To submit a claim, please contact our Customer Service team and provide your order number, clear photos showing the issue, photos of the entire product, and photos of the packaging when applicable.
Claims submitted more than 7 calendar days after the recorded delivery date may not be eligible for compensation or replacement, except where otherwise required by applicable law.
Please do not dispose of the product or its packaging until your claim has been reviewed by BAITA HOME.
If your package appears significantly damaged upon delivery, please photograph the packaging before opening it. Whenever possible, visible damage should also be reported to the carrier at the time of delivery. This information will help us review and process your claim as quickly as possible.
Each claim is reviewed individually. Once a claim has been reviewed and approved, BAITA HOME will determine the most appropriate resolution based on the nature and extent of the issue. Depending on the circumstances, resolutions may include replacement of the damaged or defective part, replacement of the item, store credit, a discount or promotional credit toward a future purchase, or a full refund when appropriate. The appropriate resolution will be determined by BAITA HOME following review of the claim, subject to applicable law.
Reporting a damaged, defective, or incorrect item does not automatically qualify an order for a refund. Each claim is reviewed individually, and the appropriate resolution will be determined based on the circumstances. If a refund is approved, it will be issued to the original payment method.
For any delivery issue, damage claim, or question regarding an order, customers should contact our Customer Service team at support@baita-home.us with their order number and supporting photos.
Questions about an order? Contact Baita Home or read about Baita Home.